RETURN POLICY

RUE PORTER IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES & PACKAGES DAMAGED DURING TRANSIT OR DELIVERY. CUSTOMER IS RESPONSIBLE FOR THE COST OF RE-SHIPPING.



PROCESSING TIME

  • Please allow 1-3 business days for normal processing time. Allow an additional 2-4 business days during busy periods.
  • Additional processing period may be necessary based on inventory availability. Refer to the specific product description for Backorder Alerts, Current Shipping Times, & Preorder Order Notices.
  • Quoted delivery days displayed at checkout are estimated transit times after your order has been shipped.
  • Packages are shipped in the order they are placed based on availability.

RETURNS, EXCHANGES, & MISSING ITEMS

  • ALL CLAIMS ARE REQUIRED WITHIN 7-DAYS. Special periods apply to certain claims such as missing items.
  • An RA# is required for all returns and exchanges. Merchandise may be returned within 7 days of receipt of the merchandise and are subject to a 25% restocking fee, with a $10.00 minimum charge. Returns for store credit will not be charged the restocking fee. Buyer is responsible for the cost of return shipping.
  • Customer has 3-days from date of delivery to make any missing items claim. We take claims very seriously and make thorough investigations. We match actual shipment weight to a duplicated order along with other verification processes including warehouse photo evidence to ensure missing claims are valid.
  • Size exchanges are welcome. Exchanges must be of equal total value or higher to avoid incurring a restocking fee.
  • Returns must be new, unworn, and in original condition. We will inspect items individually to approve the condition of all returned goods.
  • Size and colorway exchanges are without fees.
  • Buyer is responsible for all fees associated with roundtrip return/exchange shipping. Shipping charges are non-refundable.
  • We reserve the right to refuse return shipments without an authorize RA#.

REFUNDS/CREDIT

  • Returns will be refunded to your original account within 1-3 business days. Your bank may take 2-5 business days to process the return.
  • You may receive store credit for returns/defects/missing items. Store credit do not expire.

DAMAGE/DEFECTIVE ITEM CLAIMS

  • All damage/defective item claims must be made within 3-days of receipt (not 7 days). We require individualized photo-proof of every damaged item as well as a photo of all damaged products together.
  • We take all claims very seriously and will conduct a thorough assessment and investigation. False claims will result in a permanent deactivation of your account.
  • Such claims cannot be made after it has left the customer's original shipping destination - for example: items that has been shipped to screenprinters or dye-house.
  • We are not liable for any damages incurred by third-party operators. Damage claims are strictly for defective goods that were originally damaged at our factory/distribution point during production. Our products are not manufactured near any ink or liquids that may stain the goods.
  • If your package is shipped directly to your printing company, it is your responsibility to assure that the items are clear of any damages within 3 days. Proceeding to print will void all claims.
  • All items within the claim must be in original condition - not printed on or altered in any way.
  • Item must be in new and unworn condition.
  • We only process replacements for items included in the approved claim. For example, if there are 6 white t-shirts in the claim, the exchange/refund/credit will be exclusive to them. No interchangeability.
  • Approved claims are valid for full refunds, exchange, or store credit.
  • Claims on items are required to be returned.


SHIPPING RATES
Rue Porter ships to accounts worldwide. Refer to shipping page for rates.

DOMESTIC DELIVERY
by weight
USPS First Class: Average $3-$5
USPS Priority (1lb+): Average $6-$25+
UPS GROUND: $18-$100+

Shipping rates are calculated by weight at checkout

INTERNATIONAL DELIVERY
USPS First Class
Fedex

*International shipments are subject to duties and tax